Order Query
Standard shipping time is 4-10 days for the metro areas and 5-14 days for the regional areas.
Your order status can be tracked through “Track Your Order” or log in to “My Account” and click “Orders” to view.
If your expected delivery date has passed and you haven’t received your order, please contact us.
You’re unable to add on further items to an order after purchase. If anything was missed, you’ll need to please a separate order and contact us to consolidate the delivery.
No, for better monitoring and tracking, we can only accept the orders that are placed online. If you have difficulties using the online store, please contact us.
Sorry we currently don’t have the capacity to process custom made orders, but feel free to send the enquiries to sales@artikodesigns.com, we will assess case by case.
Please contact us for any trade or corporate order enquiries.
Please check your dispatch confirmation email, if it shows “Partly Dispatched”, It means that the rest of your order is coming separately. If you no longer have your confirmation email, you can check this through “Track Your Order”.
Delivery
Yes, we can delivery internationally with charge. Please contact us to obtain a quote.
Sorry we can’t ship to a PO box. Please provide the physical delivery address.
Yes, you will receive an email when the order is dispatched, with the tracking number and carriers’ details.
If the items are in the same order, then they will be delivered at the same time. If the items are in different orders, they will be treated as separate consignments and likely to be delivered separately. You can also contact us to consolidate multiple orders to one delivery.
Once the order is placed, please contact us to change the delivery address or you can change the default addresses through “My Account” for future orders.
This rarely happens however if this situation was to arise, contact us and we can get this resolved for you.
If you need to provide additional delivery info before the order is placed, simply add it in the order notes. If you need to provide additional delivery info after the order is placed, please contact us.
If you haven’t received the dispatch confirmation email within 2 business days after the order is placed, please contact us.
Simply add in the order notes with the date that you prefer the delivery to arrive. If you are not sure, please write “delivery date TBA”, then contact us when the date is confirmed.
Please contact us, we can advise the courier to hold the order in the depot for up to 7 days.
Please contact us immediately, if we can provide the proof of delivery or photo proof with the destination identity, then the order will be treated as delivered. Otherwise, we will track the order for you with the delivery company.
We’ll send an email to you once your products have dispatched with information of the carrier.
The driver will contact you to arrange re-delivery and leave a card.
Once your order has dispatched, you’ll receive an email with all the delivery details you need. The tracking page has a guideline of the estimated transit time. When the tracking status says, “Out for delivery”, that is the date that the order is likely to arrive.
We offer free delivery Australia wide.
Yes, you can collect from our warehouse in Derrimut VIC. Please add in the order notes “click & collect”, we will contact you when the order is ready for collection.
Payments & Gift Cards
At the moment, we offer direct bank transfer, Splitit, Afterpay, Paypal, Zip Money and credit card payment.
The currency is Australian dollar.
Enter your code at the checkout, exactly as it appears. Please note, one code can only be redeemed once. Our discount code has no expiry date unless the item that the discount code attaches to sold out or discontinued.
You can do this at the checkout when you pay for your next order. Use the credit card payment option, and tick ‘Save My Card ‘ when filling out your new card details.
For security reasons, when we save your card, we only allow it to be used for orders that are being delivered to an address for which you’ve previously used the card. So, if you’ve moved to a new house or placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the ‘Save My Card’ checkbox). Next time you order for delivery to that address the card will appear as a payment option.
Yes, go to My Account > My Payment Methods and you’ll see all cards saved to your account with the option to ‘delete’ any you no longer want stored.
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e., the last 4 digits of the card number. Also, we only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your account and ordering with your saved card.
You can save any Visa, MasterCard or American Express card.
We’re unable to accept cheque’s or purchase orders as a form of payment.
Our gift card has no expiry date.
You can either order directly from our online store or contact us to request a proforma invoice.
Product & Stock
All our products are stored in the warehouse in Derrimut VIC.
Our products are made locally, China or Malaysia. Please contact us if you would like to know the country of origin of a particular product.
All the timer material are sourced from FSC certified suppliers.
The colours availability can be found in the product page.
You can see the stock available when your selection the option of the product, or simply contact us.
Please refer to the warranty page.
Firstly, we’re sorry you received the wrong product. Please contact us with details of your order and what you’ve received, and we’ll get it sorted.
Please contact us and indicate the part number that you think is missing, and we will organise a replacement.
Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.
If the item is listed as a pair or a set, you’re unable to purchase them individually.
Please follow the assembly instruction and video. If you have any difficulties, please contact us with any videos or pictures that can explain the issue.
Take a look at the dimensions of the item, found under the specifications tab in the product page.
No, we use 3rd party courier who are not Artiko’s employees. They will not be responsible for any assembly services.
Returns & Refunds
By law, any refund must go onto the original used card, so this isn’t something we’re able to do. If the refund declined, we would then contact yourself and alternative card details can then be taken.
The refund will go back onto the same card you used to place the order with us and will be paid back to you via a return transaction.
If the refund was to be declined, we will then contact you after 30 days to obtain further bank account details.
We give all of our customers 14 days to return any item – even if it’s not damaged. However, if it goes over 14 days and you have simply changed your mind, we are unable to arrange for this item to be returned to us.
If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.
You can return your item to us within 14 days of delivery for a full refund. Contact us and we will assist you with your return. Collection charge will be deducted from the refund.
Although this is very rare, should your product not arrive in perfect condition, please send us an email with an image of the faulty product within 48 hours after order arrival, and a member of our dedicated customer service team will advise on the best solution, including refund, replacement or repair options.
You can certainly return your item to us if you’re unhappy about the colour. You will need to let us know within 14 days of delivery and a collection will be arranged for you. There will be collection charge.
Once the return arrives our warehouse, we will verify the condition of the return, this process will take 5-7 working days. Once the condition is verified and the return is approved, the refund will be processed within 2 business days.
If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return/collection. But if you’re returning an item because you’ve changed your mind, you’ll need to pay the cost noted below.
If you return your whole order, we’ll give you a full refund, including what you paid for delivery, minus the returns or collection fee.
If you only return some of your order, we’ll refund for those items and their delivery, minus the returns or collection fee.
| Item package under 1 meter long | $30 per item |
| Item package 1-1.5 meter long | $50 per item |
| Item package 1.5-2 meter long | $80 per item |
| Item package over 2 meter long | $100 per item |
The return will be rejected if it meets any one of the below conditions:
- The item is not in the original packaging, including the inner and outer packaging.
- The item is not packed the way it arrived.
- The item or the packaging has visible signs of wear or use.
- The item is requested to return after 14 days return period.
Your loyalty points for the refunded item will be deducted from your account.